ONLINE DONATION: Baja California Disaster Relief Raised so far!
Our team has been closely monitoring the impact of Hurricane Odile on Los Cabos and the rest of Baja California Sur. Odile struck Cabo San Lucas the night of September 14, 2014, bringing strong wind, rain and powerful surf. The recovery efforts are well under way in Los Cabos, with power restored, Mexican governmental agencies on the ground providing local support, many resorts and villas deep into the cleanup phase and reports of many restaurants, shops and grocery stores reopening. Banks have reopened as well. All signs are promising for a rapid recovery. Phone, cell and internet service has been restored. As tourism lies at the heart of the Los Cabos economy, we’re confident that the destination will be fully operational in the coming weeks and months.
Update 10/2/14 – BCSNoticias.com (en Español) is reporting that 99% of power has been restored in Baja California Sur, and 97% in Los Cabos.
Update 9/25/14 – President Enrique Peña Nieto revisited Los Cabos today and stated that “The supply of electric power has been recovered by the 74 % in Baja California Sur and 41 % in Los Cabos. My commitment is that in 9 days power will be restored completely.”
Update 9/25/14 – The Mexico Tourism Board reports that telephone service, potable water and Internet have been fully restored in the city of Cabo San Lucas proper. Power has been restored in the city by 35%, with the remainder expected to be restored by the end of next week. Government agencies continue to work on restoring services throughout the rest of Los Cabos. Source: Travel Weekly
Because we have specialized in Los Cabos travel for over 25 years, we have deep roots in the community, with many friends, colleagues and family throughout the region. Our sincere hope is to share our extensive resources and positive energy toward the recovery and rebuilding effort for this beautiful destination.
If you are a current guest of ours in Los Cabos, our team is doing our best to reach you in order to provide assistance. For current Earth, Sea & Sky Vacations guests only (CaboVillas.com), contact (831) 274-6366 for more information (we cannot assist guests with reservations booked through other travel providers or hotels directly). If you need immediate emergency assistance in Los Cabos, dial 066. For general Los Cabos information or reservations, call us at 1-855-745-2226.
At the moment, the San José del Cabo International Airport (SJD) was damaged during Hurricane Odile. The airport reopened to commercial domestic and international flights on October 3rd. For the latest flight information, contact your airline directly for updated status. The CSL Airport (small jet airport / private flights) reports that they are operating. The airport in La Paz (LAP) is also currently operating and the road from La Paz to Los Cabos is open.
Update 10/3/14 – Grupo Aeropuerto del Pacifico has issued a press release stating that the San José del Cabo International Airport (SJD) has reopened as of 10/3/14 for domestic and international flights and that continuing repairs will be ongoing.
Update 10/2/14 – BCS NOTICIAS is reporting that the SJD airport will reopen to commercial flights ahead of schedule on Friday, October 3rd.
Update 9/25/14 – Travel Weekly is reporting that during a meeting of travel industry suppliers and the Mexico Tourism Board, Grupo Aeropuerto del Pacific (the organization that runs the SJD airport) expressed that some commercial carriers will begin flights again to Los Cabos “within a day or two” October 8th. Alaska, Southwest and Delta are expected to be among the airlines to begin some flights at that time.
Update 9/23/14 – Grupo Aeropuerto del Pacifico has issued a press release stating that the San José del Cabo International Airport (SJD) will remain closed to commercial traffic until at least October 8 (with only official and humanitarian flights occurring during this time frame). The official reopening date of SJD to commercial flights following repair of the terminals remains to be announced.
UPDATE 9/19/14 – Relief flights continue today by both military and select commercial airlines.
UPDATE 9/18/14 – A few commercial carriers are have contributed to the evacuation effort with relief flights, including Alaska Airlines (Also: Alaska update 9/19/14), Southwest Airlines, American Airlines and WestJet.
UPDATE 9/18/14 – According to BCS Governor, Marcos Covarrubias, 10,000 tourists were evacuated yesterday. Evacuations continue today. He also reports that the government is working on re-establishing gas stations, banking and some other services today.
UPDATE 9/17/14 – San José del Cabo International Airport (SJD) has been working diligently to facilitate the clean up effort of removing debris in order to reopen the airport to commercial carriers as soon as possible. However, given the extensive damage to the terminal buildings, it will take several weeks before they reopen the terminals to travelers. The control tower, runways and ramps were quickly repaired yesterday to allow the Mexican Air Force to commence the emergency evacuation airlift without delay. This on-going airlift is also transporting much needed food and medical supplies to the affected areas of the Los Cabos region. Grupo Aeropuerto del Pacifico Press Release 9/17
UPDATE 9/17/14 – El Aeropuerto Internacional de La Paz (LAP) will likely resume normal commercial operations shortly. Grupo Aeropuerto del Pacifico Press Release 9/17. The press release indicates it may take up to “10 days” to reopen SJD. We will continue to monitor for information.
UPDATE 9/17/14 – Mexican military aircraft have begun evacuating tourists from the region. Tourists are being flown via military airlift to Tijuana, Mexico City, Guadalajara or Mazatlan in order to catch connecting flights back home (source). Reports indicate that the Mexican military is coordinating directly with resorts housing visitors as to the timeline for evacuation in order to proceed in an organized fashion. We will update as more information becomes available. Some commercial aircraft are also arriving in the region as well in order to support the evacuation effort. More: Wall Street Journal: Mexico Evacuates Tourists (9/17)
If you are a current guest not staying in a resort, contact the US consulate in order to find out more information about the evacuation process (contact info below).
- Wunderground, Hurricane Odile Path
- National Hurricane Center: Odile Path
- Weather.com: Hurricane Odile Update
- NOAA: Odile Public Advisory
- ABC News: Hurricane Odile makes Landfall in Cabo
- ABC News: Tourists Evacuated
- LA TIMES: Hurricane Odile lashes Baja California
- CNN: Hurricane Odile Updates
- Plans to Restore Power in Cabo
- Gringo Gazette reports road to La Paz is “passable” but down to one lane 9/17
- Peña Nieto makes another visit to Los Cabos to Review Damage 9/18
- 9/18/14 Mexican Navy Sailing from Mazatlan with Extensive Supplies
- 9/18/14 Travel Weekly: Update from Los Cabos
- 9/18/14 – Updated Odile Notification from U.S. Embassy in Mexico
- 9/19/14 Emergency Response Actions Taken by Mexico’s Government
- 9/19/14 Continuing Evacuation Efforts US Embassy in Mexico (en Español)
- 9/19/14 Update on Red Cross Support for Baja Evacuees
U.S. Consulate The U.S. Consular Agency in Los Cabos, Mexico is located at the Shoppes at Palmilla local 221-B, Transpeninsular Highway Km 27.5, San José del Cabo. If you are a U.S. citizen in need of urgent assistance, emergency number for the U.S. Embassy/Consulate is (619) 692-2154 (dialing from the U.S. 011-52 + phone number). See the U.S. Consulate Hurricane Odile page for more information. Visit Smart Traveler Enrollment Program to register your name with the State Dept. for future travel.
The State Department has established a crisis hotline to respond to inquiries about current conditions and loved ones visiting Los Cabos. If you require assistance personally, or need to inquire on behalf of a friend or family member, use:
From the U.S. & Canada: 1-888-407-4747
From Overseas: 1 202-501-4444
Alternate method to contact the State Department: https://tfa.state.gov/ccd/
Canadian Citizens: Canadian Foreign Affairs, Emergency assistance 1-800-387-3124
For those seeking information on local residents we are still seeking a reliable local governmental contact. We will update this page as info becomes available.
Mexican Red Cross (dialing from the U.S. 011-52 + phone number)
For donations and assistance.
General Information from the Mexico National Civic Protection Ministry En Español: http://proteccioncivil.gob.mx/
The recovery process is well underway, with the Mexican military on the ground providing support and cleanup efforts ramping up. Many positive reports this morning from Los Cabos with regard to progress.
Our wonderful local Cabo team is currently still assessing and recording the condition of our 100+ vacation rentals throughout the region. Due to limited communication and other challenges with reaching all of the properties throughout Los Cabos, this process is still not complete. If you are a current client with an existing reservation at one of our villas, please contact us to discuss.
Official re-opening estimates and resorts reopened to date:
- Bahia Hotel – OPEN
- Barcelo Grand Faro – OPEN
- BelAir Resort and Spa Los Cabos – OPEN
- Cabo Villas Beach Resort – OPEN
- The Resort at Pedregal – OPEN
- Casa del Mar Golf Resort & Spa – November 15, 2015
- Casa Dorada Los Cabos – OPEN
- Casa Natalia – OPEN
- Dreams Los Cabos -OPEN
- El Ganzo – November 1, 2015
- Esperanza, An Auberge Resort – OPEN
- Fiesta Americana Los Cabos – OPEN
- Grand Solmar – OPEN
- Guaycura – OPEN
- Hacienda Beach Club – OPEN
- Hacienda Encantada – OPEN
- Hilton Los Cabos – OPEN
- Hyatt Ziva – August 15, 2015
- Las Ventanas – OPEN
- Marina Fiesta – OPEN
- Marquis Los Cabos – OPEN
- ME Cabo – December 15, 2015
- Melia Cabo Real – Will be reopening as Paradisus Cabo Real tentatively June 2017
- One&Only Palmilla – OPEN
- Playa Grande – OPEN
- Pueblo Bonito Los Cabos – OPEN
- Pueblo Bonito Rose – OPEN
- Pueblo Bonito Pacifica – OPEN
- Pueblo Bonito Sunset Beach – OPEN
- Riu Palace – OPEN
- Riu Santa Fe – OPEN
- Royal Solaris – OPEN
- Sandos Finisterra – OPEN
- Secrets Puerto Los Cabos – OPEN
- Sheraton Hacienda del Mar – OPEN
- Solmar Resort – OPEN
- Villa del Arco – OPEN
- Villa del Palmar – OPEN
- Villa La Estancia – OPEN
- Westin – January 2017
- Wyndham – OPEN
Update 10/8/14 – We are happy to inform our guests and patrons that cleanup is underway at the hotel. In fact, with new paint and trees, the hotel and restaurant will reopen newer and nicer than ever before. In order to match that promise, and to ensure we are providing the highest level of service to our guests, we have updated the reopening dates of the property. The new reopening date for Hotel Casa Natalia and Mi Cocina is November 1st, 2014.
Update – Casa del Mar Golf Resort & Spa expected to reopen November 15, 2015 (no longer Zoetry)
Update 05/30/15 – DREAMS: Our staff in Los Cabos is working very hard to not only restore Dreams Los Cabos Suites Golf Resort & Spa, but to make it better than ever. For this reason, and as a continuous effort to ensure the best possible product and services for our clients, the new reopening date for the resort is October 1, 2015.
Update 4/8/15 – The Marquis Los Cabos has reopened (no longer AM Resorts).
Update 4/8/15 – Our staff in Los Cabos is working very hard and committed to not only restoring Dreams Los Cabos Suites Golf Resort & Spa, but to making it better than ever. For this reason, and as a continuous effort to ensure the best possible product and services for our guests, the new estimated reopening date for the resort is July 1, 2015.
Update 2/25/15 – the new estimated reopening date for Dreams Los Cabos resort is July 1, 2015.
Update 1/26/15 – The Marquis Los Cabos will be reopening March 1, 2015 and will no longer be associated with Secrets.
UPDATE 12/26/14 – The revised reopening date for Dreams Los Cabos Suites Golf Resort & Spa is estimated to be scheduled for June 1, 2015. Also, please be advised that Zoёtry Casa del Mar Los Cabos continues to remain closed until further notice as previously reported.
UPDATE 11/20/14 – Please be advised that Zoëtry Casa del Mar Los Cabos and Secrets Marquis Los Cabos, have experienced an undefined delay and will remain closed until further notice. We will continue to proactively update you with new information as it is received.
UPDATE 11/4/14 – In an effort to ensure the best possible product and services for our mutual clients, the new estimated reopening date for both Zoёtry Casa Del Mar Los Cabos and Dreams Los Cabos Suites Golf Resort & Spa is March 1, 2015.
UPDATE 10/13/14 – Reopening dates for Zoetry Casa del Mar and Dreams Los Cabos extended to December 20, 2014. We are fully committed to bringing you the best possible product in Los Cabos. We are also committed to continually providing our industry partners with the most up-to-date information, as soon as possible. In an effort to satisfy the needs of our mutual clients and ensure we are providing the highest level of service, a recent decision has been made to place an enhanced focus on Dreams Los Cabos and Zoetry Casa del Mar. As a result, additional investments are being made in order to deliver the best product possible, extending the re-opening date of both resorts
UPDATE 10/6/14 – In an effort to ensure we are providing the highest level of service, a recent decision has been made to place an enhanced focus on Secret Marquis Los Cabos. As a result, we are requiring an extension of the re-opening date of Secrets Marquis Los Cabos to December 20, 2014.
UPDATE 9/22/14 – In order to satisfy the needs of our mutual clients and ensure we are providing the highest level of service, we are amending the reopening dates of our properties. The new reopening date for all resorts in Los Cabos is November 15th.
UPDATE 9/19/14 – We are extremely pleased to confirm that all remaining guests have left Los Cabos. As a reminder regarding hotel status: Based on initial reports with respect to clean-up time necessary, we have extended the reopening date of Zoëtry Casa del Mar, Secrets Puerto Los Cabos, Secrets Marquis and Dreams Los Cabos to October 15th. Please note communication lines are still limited. We will continue to do our very best to give you information as it is received.
UPDATE 9/18/14 – The airline transportation efforts in Los Cabos are now a government operation in conjunction with scheduled airlines. As this is an on-the-ground procedure, limited information is available. All tourists have been or will be flown to domestic Mexican airports. Travel agents and tour operators may work to assist in scheduling customer’s flights from Mexico to their home airport upon the arrival at their flight’s destination in Mexico. We are doing our best to gather details in order to inform you of the most updated information.
During the storm, all guests from Zoëtry Casa del Mar Los Cabos and some guests from Dreams Los Cabos have been sheltered at Secrets Puerto Los Cabos Golf & Spa Resort. At this point in time we are pleased to inform you that a large number of guests flew out yesterday. Additional guests received transportation to the airport this morning and it is our understanding that they will fly out this afternoon.
Information regarding hotel status: Based on initial reports with respect to clean-up time necessary, via this notification, we are extending the reopening date of Zoëtry Casa del Mar Los Cabos, Secrets Puerto Los Cabos Golf & Spa Resort, Secrets Marquis Los Cabos and Dreams Los Cabos Suites Golf Resort & Spa to October 15th.
9/16/14 – We would like to update you on the latest after Hurricane Odile. First and foremost, we would like to reiterate that all guests and staff are safe and secure. Our resorts have sustained cosmetic damages and substantial debris, yet no serious structural damages. If you are scheduled to arrive in Los Cabos from now until September 23rd, please contact your original reservation source to update your booking. At this time the Los Cabos International Airport remains closed. We will continue to keep you updated as more information is available. We thank you for your patience at this time.
9/15/14 – We would like to update you on the condition of the Los Cabos region due to Hurricane Odile. As we have previously communicated, all guests on property are safe and sound. We are continuing to assess the status of the resorts as well as working to receive updated information from public authorities regarding infrastructure. Our communication lines are extremely limited at this time but we will be in touch once we have additional news to share.
Bahia Hotel & Beach Club
Update 9/25/14 – Great news: We’ve been able to move up our reopening to October 8
Update 9/22/14 – We are pleased to inform you that we at the Bahia Hotel and Bar Esquina are all doing well and working diligently toward a quick reopening after Hurricane Odile. With that in mind, we’d like to inform you that we plan to reopen the doors of the Bahia Hotel and Bar Esquina no later than October 30, 2014, if not sooner.
UPDATE 9/18/14 – The Bahia suffered only minimal damage, but we will nonetheless need to close for repairs. All reservations for October and the remainder of September will need to rescheduled on a case by case basis. There will be no charges for cancellations. And we hope you will visit Los Cabos just as soon as possible.
9/17/14 – For those of you who missed last night’s post, we want to assure you that all Bahia, Bar Esquina, and CABO SUP guests and staff members have been reported as safe and sound. In fact, there have been no reported casualties due to Hurricane Odile at this point. And the Bahia Hotel suffered no major damage. Due to downed power and phone lines, communications in and out of Baja California Sur are extremely limited. The government is working with the phone company to restore service as soon as possible. The Los Cabos International Airport was badly damaged, and it doesn’t have the infrastructure to handle incoming air traffic. It’s unclear when the airport will reopen. Nevertheless, the government and army are working to evacuate 26,000 foreign tourists and 4,000 Mexican tourists, who will reportedly fly to Mazatlan, Tijuana, and Guadalajara before connecting to flights to their respective home towns. Alaska Airlines and other carriers have updates on their websites that may provide you additional information. Engineers from the Federal Electrical Commission and workers are already en route (or in Los Cabos) to to address the issues with re-establishing electrical power and drinking water. (The La Paz and Loreto airports are also reported as being closed at this time.) We will continue to provide more information just as soon as we get it. Thank you for your continued patience and your support.
Update 9/23/14 – “Barceló Grand Faro Los Cabos Hotel informs you that after a thorough assessment and evaluation of the property and due to some damages caused by Hurricane Odile mainly in the infrastructure in the Destination as the Airport, we need to place a stop sell of the hotel in all Room categories from now until November 2nd 2014 , the hotel will reopen the sales on Monday November 3rd 2014 that the hotel will be ready and open to welcome again all valued guests.
9/15/14 – We are glad to announce all guests on property are safe and secure, every safety action was taken on the right place on the right moment, we will provide a report later on for further guests who had already reserved with us for the following days. Communications are still poor by this moment but we trust this will be fixed on the following days.Los Cabos International airport will remain closed until further notice. If you have questions or concerns outside of the storm damage or airport closure, please your travel agent or tour operator. Thanks for all your support.
Bel Air Los Cabos
Update 10/3/14 – Our specialists estimate will finish these improvements what Bel Air Los Cabos will be upgraded in record time and tentatively re-open by December 22, 2014.
9/22/14 – The Bel Air Los Cabos in San Jose del Cabo will return to regular operations by November 1st. The safety of all our guests and employees was our primary concern and we worked quickly to arrange air transportation come back home for all guests who were at the property.
UPDATE 9/25/14 – Cabo Villas will be open September 29.
Update 9/22/14 – As of now, we still plan to have the 90 units open by Sept 27th, but we realize that some of you are having a difficult time in finding airlift prior to Oct 4th. We expect clarity here within the next 48 hours.
9/18/14 – With the aid of the local government, we were able to send our remaining guests home yesterday. As strange as it sounds, many tears were shed, as some great friends were made throughout the hurricane experience. Many guests volunteered to help clean up and showed true “familia Cabo Villas” spirit. We love you all.
Update 12/1/14 – The Resort at Pedregal, Los Cabos’ premier, ultra-luxury, landmark destination resort, today announced that it is targeting a soft reopening on January 31, 2015.
Update 10/20/14 – Estimated reopening: January 15, 2015. Thank you for your continued patience and support during this very difficult journey. Capella Pedregal has completed its assessment of the damage resulting from Hurricane Odile, and as reported earlier, the damage to the hotel was not severe and our initial goal was to be operational the earliest date possible. Unfortunately, the items needed for our hotel to be fully operational are estimated to be delivered and installed in January 2015.
Update 9/30/14 – Thank you for your patience and support during this very difficult time. Capella Pedregal is continuing its assessment of the damage resulting from Hurricane Odile, which made landfall in Cabo San Lucas late in the evening on September 14th. We have not determined an exact date we will be able to accommodate guests at this time. We understand many of you are concerned with your upcoming vacation plans. Guests with reservations arriving during the dates of September 15th-October 31st will receive a full refund.
UPDATE: 9/17/14 – We are extending the deposit refund date to October 15th.
All hotel guests and Capella Pedregal employees are safe and we thank you for your concern. Capella Pedregal is currently completing its assessment on the effects of Hurricane Odile. We look forward to welcoming guests after a full clean-up is completed.
9/15/14 – Capella Pedregal is currently completing its assessment on the effects of Hurricane Odile.
UPDATE: We are extending the deposit refund date to October 15th.
9/20/14 – Even though we are proud of our speedy recovery, we realize that unfortunately some of our guests were unable to vacation at Casa Dorada during their scheduled dates due to the temporary closure of our property caused by Hurricane Odile. Guests who were scheduled to arrive at Casa Dorada between September 15th and October 8th, 2014 will be able to change their travel dates or cancel and receive a full refund. Please make arrangements through the same channel through which you made your original booking. We hope to see you soon!
Casa del Mar Condos
9/19/14 – Staff and families of property management company, Dinamic are OK. Unfortunately for Los Cabos area the damage is extensive, right now we do not have electricity and water service, barely some local phone land line, no internet & limited cell service, so it is hard to have communication to the outside. Casa del Mar suffered a bit of damage. There are some condos that had water damage, some with almost no damage, a lot of condos with broken windows and some of the condos unfortunately very bad damage. Diana & team are hard at work cleaning and taking a full inventory of the damage.
Update – Estimated reopening date November 1, 2015
11/24/14 – We will reopen next year, we do not have a date yet so stay tuned.
9/29/14 – Right now we are still evaluating the damages to the property and we do not have an exact opening date yet.
9/19/14 – El Ganzo sincerely regrets that due to the massive hurricane Odile we are unable to reopen until further notice. We are happy to report that El Ganzo was able to evacuate all guests and employees early on Sunday morning. We are currently reviewing damage. Thank for your confidence and we look forward to welcoming you to the new and beautified El Ganzo Hotel.
Update 9/19/14 – The POSADAS leadership team has completed its evaluation of storm damage from Hurricane Odile to Fiesta Americana Grand Los Cabos All Inclusive Golf & Spa. Based upon the review of conditions both at the property and in the destination, the resort will remain closed through November 15, 2014. The reopening of the property will coincide with the arrival of a large group which will fully utilize the resort facilities, with individual arrivals beginning November 23, 2014.
Update 9/17/14 – We thank you all for your warm messages of support and concern for our guests and staff. We are glad to announce all guests staying at the resort and staff are safe at the property. Due to the effects of Hurricane Odile, Fiesta Americana Grand Los Cabos All Inclusive Golf & Spa have temporary suspended any arrivals until September 30th. Hurricane Odile has caused cosmetic damages in some parts of our hotel but no structural damage was caused. We are working hard to restore services as soon as possible.
9/16/14 – Due to Hurricane Odile, reservations at the Fiesta Americana Grand Los Cabos All Inclusive Golf & Spa are temporarily suspended from September 15th to 22nd. We would be happy to offer you other beach and vacations destinations during this time period.
Hacienda Beach Club & Residences
Update 9/22/14 – The Mexican government is installing emergency electricity plants and has intensified efforts to restore a fresh water supply to the state. Additional shelters for those displaced are being built and more than 8,000 federal troops and police are aiding with distribution of food, water and other supplies. Thank you for the outpouring of support for our community. Stay tuned for additional information to assist with relief efforts. We are continuing to diligently evaluate and report on damage from Hurricane Odile. Our team is working hard on clean up and repair efforts and rest assured that we have 24-hour security at Hacienda to monitor all developments.
Update – 09/18/14 – Our team is working hard to try to have Hacienda ready for you as soon as possible; we do not have electricity and water. We estimate that we will start after Oct. 15th
Update 9/17/14 – Hacienda Beach Club & Residences is currently without power, internet and phone service. The resort community is expected to be without power for the next 15-20 days. We apologize for the inconvenience and thank you for your understanding and support during this time. We’ll continue to provide updates and news as it becomes available.
UPDATE 9/23/14 – Mexico Grand Hotels will reopen October 11th, 2014.
UPDATE 9/19/14 – Marina Fiesta: Today, we are happy to announce that we have minimal damages at our hotel due to the recent hurricane. All guests that were staying with us prior to the hurricane have been transported safely out of Los Cabos. At this time, we will remain closed until October 15 to conduct the proper repairs on-site.
UPDATE 9/19/14 – Hacienda Encantada: We have minimal damages at our hotel (public areas, lobby and one restaurant where the most affected) due to the recent hurricane. All guests that were staying with us prior to the hurricane have been transported safe out of Los Cabos. At this time, we will remain closed until October 15th to conduct the proper repairs on-site.
UPDATE 9/16/14 – We are pleased to report that while our international airport remains closed, preparations are currently underway to transport tourists remaining in Los Cabos via military and commercial airlift. According to the Mexican Federal Government, these special flights are slated to begin as early as today or tomorrow, conditions permitting. As always, as more information becomes available to us, we will continue to share it with you. For more specific flight information and availability, we recommend that you contact your carrier.
9/15/14 – We wanted to provide you with an update on the current status at the hotels due to the aftermath of Hurricane Odile. Everyone at the hotels – employees and guests – are all safe. Due to the Hurricane that hit last night, some damage has been reported at the hotel. Our first, and of course immediate priority, is to ensure that all guests and valued employees remain safe. We will be conducting a full assessment on-site and will continue to keep you all updated in the coming days. Thank you for all of your well wishes and continued thoughts.
Update April 2015 – We are looking forward to welcoming back guests on July 1, 2015 with a redefined luxury experience
Update December 2014 – We will not be able to operate on regular basis until June 1st, 2015.
Update November 2014 – The hotel is closed to arrivals and is not accepting existing or new reservations through March 1, 2015.
Update 9/22/14 – We are not taking any additional reservations from now until January 20, 2015. As of the reservations between now and December 19th, they must be cancelled. Those reservations between December 20th and January 20th remain the same.
9/18/14 – As a result of the impact, the resort is currently closed to new bookings and arrivals. We are presently assessing the full extent of physical damage and will share an update on hotel status once completed.
Update – 9/17/14: We want to thank you again for your continued support and all the positive messages sent our way. We would like to reiterate that all guests and team members at Hilton Los Cabos Beach & Golf Resort remain safe. Here’s the latest full update regarding Hilton Los Cabos Beach & Golf Resort: Our immediate priority continues to be the care of our guests and team members and we are doing everything we can to minimize the effect on them. Hilton Los Cabos Beach & Golf Resort continues to have power via generator, and has the necessary provisions to continue providing meals, beverages and water. Our team is doing all they can to keep guests as comfortable as possible. We have been informed that Mexican military authorities are now evacuating travelers, and have been advised that hotels will be notified when it is time for their guests to be transported. We continue working with the local authorities and tourism partners to provide the necessary updates as they become available.
UPDATE 9/16/14 – All guests and team members at Hilton Los Cabos Beach & Golf Resort have been accounted for and are reported safe. At this early stage, we do not have a definitive assessment of the damage. Our immediate priority is to care for our guests and team members and we are doing everything we can to minimize the effect on them. Currently, our team is assisting guests, providing meals and water, and trying to keep them as comfortable as possible. The hotel continues working with the local authorities and our tourism partners in the area.As a reminder, the Los Cabos airport remains closed until further notice. At this time, the hotel is closed to arrivals and no longer accepting reservations. The safety and security of our guests and team members are of paramount importance and Hilton Los Cabos Beach & Golf Resort makes every effort to ensure that all practices and standards are in line with strict safety regulations. In anticipation of the storm, the hotel immediately implemented its hurricane preparedness plan and emergency procedures. These are difficult times, not just for us, but for everyone affected by the current situation.
NOTE: Guests with existing reservations should contact their travel provider.
9/15/14 – All guests and team members are reported safe. Due to the effects of Hurricane Odile, Hilton Los Cabos Beach & Golf Resort is closed to arrivals at this time. The hotel is not accepting existing or new reservations until a definitive assessment of the damage is complete. Our immediate priority is to care for our guests and team members, and we are doing everything we can to minimize the effect on them. We’ll post more information as it becomes available. Thanks for your prayers and good wishes.
UPDATE -Hyatt Ziva Los Cabos is temporarily closed for repairs and is now accepting reservations from August 15, 2015 and beyond.
Update 9/22/14 – Hyatt Ziva Los Cabos was part of the area affected by Hurricane Odile. The safety of the guests and employees at the resort are our primary concern and we are pleased to report that at this time we are in the final stages of arranging transportation home for all guests who were on property. We are now also in the process of assessing any damage to the property and we will be reaching out to guests with upcoming reservations either through their travel agents or directly to provide more detailed information.
Update 3/5/15 -This message is to inform you that the hotel will remain closed until June 30 2015.
Update 10/24/14 – We are excepting changes/cancellations for reservations up to January 15, 2015 at this time.
Update 10/20/14 – We are excepting changes/cancellations for reservations up to 12/15/14 at this time. We expect to announce the reopening date shortly and will continue to provide updates as they become available.
Update 10/4/14 – Our dedicated staff is continuing to perfect Las Ventanas al Paraiso, A Rosewood Resort to ensure that guests will return to absolute paradise in time for the 2014 holiday season. In order to be fully operational and deliver the luxury experience for which Las Ventanas is renowned, we are continuing to work with our team to determine an exact reopening date. We expect to announce the reopening date shortly and will continue to provide updates as they become available. Stay tuned!
Update 10/1/14 – We are glad to inform you that our resort will partially be reopen in November 6th with a limited number of Junior Suites, pools, and restaurants. The resort will be fully-operational mid-Dec. 2014 and it will be at time for Festive Holidays.
Update 9/22/14 – While we continue to assess the damage caused by Hurricane Odile, Las Ventanas al Paraíso, A Rosewood Resort will remain closed. As such, we are currently rescheduling all reservations with arrival dates on or before October 15, 2014. We will provide a further update regarding reservations and Las Ventanas’ reopening date as soon as we are able and we look forward to welcoming guests back to the resort.
Update 9/18/14 – Thank you again to everyone for the continued well wishes, thoughts and prayers. We truly appreciate it. In advance of Hurricane Odile’s arrival, we were able to safely move our guests to a secure location in the United States. We are happy to report that no guests or resort employees were physically harmed by the storm. We are currently fully assessing the damage caused by Odile. Until then, Las Ventanas will remain closed. We will provide another update on Monday, September 22 in hopes of letting you know when we can welcome guests back to our Paraíso.
Hurricane Odile was the strongest hurricane on record to make landfall on the Baja California peninsula, and in its aftermath, we are currently reviewing the damage it caused. This will take time, as it is still raining and the storm has not fully cleared the region. Until we can fully assess the damage and ensure the resort’s overall safety, Las Ventanas will remain closed. All guests were transferred to San Diego, a safe distance from the storm’s path, before Hurricane Odile hit Baja. We will provide updates as they become available.
ME Cabo / Nikki Beach
NEW: Reopening December 15, 2015
Update 10/8/14 – Thank you for your support during the rebuilding of ME Cabo. Our team is hard at work with renovations to ensure the property is better than ever for our guests. We will announce a reopening date later this year.
UPDATE 9/22/14 – Due to the effects of Hurricane Odile, ME Cabo is closed at this time. The hotel is not accepting existing or new reservations until a definitive assessment of the damage is complete. Our immediate priority is to assist our guests and team members, all of whom are safe. If you have an existing reservation, please call 1-888-956-3542. We will keep you posted on any new developments as they arise.
9/16/14 – Late Sunday night and throughout Monday a powerful and devastating Category 3 Hurricane Odile made landfall in Cabo San Lucas, Mexico where we have had a Nikki Beach location since 2004. While a majority of the beautiful resort town has endured catestrophic damage we are relieved to know that there have not been reports of any serious injuries or deaths.Nikki Beach Cabo San Lucas has sustained extensive damage that is still being evaluated but what’s most important to us is knowing that our 120 employees in Cabo and their families & friends are safe. We will keep everyone posted on fundraisers we will be doing around the world to provide aid to the amazing haven we all know as #Cabo San Lucas, Mexico.
Melia Cabo Real
NEW: Will be remodeling and reopening as Paradisus Cabo Real tentatively November 1, 2016
Update 9/22/14 – The resort as most of the resort in the area is not functional to welcome guests at the moment. We are happy to announce that Meliá Cabo Real was the first property that accomplished the evacuation of all the guests. During the entire situation every person received food and beverages. Our chefs served hot meals all the time.
UPDATE 2/6/14 – The Resort will not be ready to receive guests until the 20th April, 2015.
UPDATE 10/15/14 – We thank you for your patience as we have worked to assess the damage, and what it will take to rebuild. While we made every effort to open in time for the holidays, our opening date will be March 15, 2015.
UPDATE 9/25/14 – Since Hurricane Odile passed over Cabo, we have been ensuring our team members are safe and able to take care of their families. In addition, we have been assessing the damage and requirements to restore our resort. We have been in constant contact with local officials to obtain updates on the wider community and on the airport. This was the largest hurricane to hit the area since 1967 and the impact has been significant. It is therefore taking time to fully confirm a re-opening date although we are making every effort to be open in time for the December holidays. At this time the resort is closed and we are in the process of rescheduling and cancelling bookings with arrivals between now and December 15, 2014.
UPDATE 9/22/14 – We wish to keep you informed on the situation in Los Cabos as we receive updates and new information. The Los Cabos area was severely impacted by Hurricane Odile and we are continuing to assess the damages at One&Only Palmilla. We would like to inform you that at this time the resort is closed and we are redirecting and canceling bookings impacted with arrivals between now and November 15th, 2014. We are not taking new bookings for this period.
9/18/14 – Guests of One&Only Palmilla were evacuated ahead of the storm and no guests were at the resort when Hurricane Odile hit the area. We are still assessing the full impact of the hurricane in order to determine when the resort will reopen and are currently in the process of rescheduling and canceling reservations with arrival dates on or before October 15, 2014. We will provide further updates as they become available.
UPDATE 9/29/14 – The Los Cabos International Airport (SJD) official report is projected to open again for commercial flights by October 8th. Because of this, October 8th will also be the first day that we will start receiving guests at our Pueblo Bonito Los Cabos, Pueblo Bonito Rosé and Pueblo Bonito Pacifica resorts. In order to ensure the complete satisfaction of our mutual clients during the month of October, the Pueblo Bonito Sunset Beach Resort & Spa will reopen on October 13, 2014.
UPDATE 9/18/14 – We are working hard to clean up debris and to restore operations, and if the destination is ready, our resorts will be ready to receive guests again on October 1st. We would update you on the status of the evacuation process. As previously mentioned, all of the guests at our Pueblo Bonito Pacifica Resort were to be transferred to the Los Cabos International Airport for evacuation yesterday. We are happy to report that everything went smoothly and the hotel has been successfully evacuated. Today, our Pueblo Bonito Rosé and Pueblo Bonito Los Cabos guests are being evacuated, as well as some of the Pueblo Bonito Sunset Beach guests, who are scheduled to fly out today and tomorrow. As to the status of our resorts, we would like to assure you that our dedicated team members are working hard to clean up and repair the damaged areas. And finally, we would like to inform you that engineers and workers from the Federal Electric Commission have arrived in Cabo and they are working on reestablishing the electrical power and access to drinking water. The electricity and running water at the Pueblo Bonito Sunset Beach and Pacifica Resorts have already been reestablished. Although we have backup generators and a water plant that have enabled us to provide electricity and water to guests at our resorts during these days, there is still a lack of power and drinking water in the destination itself. We are hopeful that the power will be restored soon, and will keep you updated as things progress.
We are fortunate that Pueblo Bonito Pacifica is in very good condition after the storm, and we anticipate a quick cleanup. As we have previously mentioned, our resorts did not suffer any major damages, only cosmetic damages. At Pacifica, the lobby area, restaurants and bars are all intact. The pool was not damaged; the removal of sand is the only work it will require. There is also cleanup work that needs to be done on other parts of the hotel grounds, as well as in some of the rooms, but our dedicated team is working industriously to take care of all related issues. To be sure, hurricanes make for a lot of work, but our team is confident that the resort will be ready to receive guests starting October 1st.
UPDATE: 9/17/14 – We are happy to inform you that cell phone service has been restored in the destination and you should be able to reach your loved ones on their mobile phones. Additionally, we now have WIFI service at Sunset Beach, so guests there will be able to access their emails on their devices. We do not have confirmation about the WIFI service at our other resorts yet, but we will keep you informed.
Once again, thank you so much for all of your support. We are moved by all the warm words and offers for help we have received. We would like to reiterate that all of the guests and employees at our hotels are doing well. Thanks to our backup generators and to our company’s water plant, we have been able to provide food and water to everyone, as well as provide power at all Pueblo Bonito resorts. We would also like to repeat the fact that there was no structural damage at the resorts; only cosmetic damages and a substantial accumulation of debris.
The evacuation process has been scheduled as follows: all guests at Pueblo Bonito Pacifica are being evacuated today. Tomorrow another 700 guests will be evacuated, all from Pueblo Bonito Los Cabos (Blanco) and Pueblo Bonito Rosé. Guests at Pueblo Bonito Sunset Beach will be evacuated over the course of two days: Thursday and Friday.
Evacuees will be flying to Mexico City, Guadalajara, Tijuana and Mazatlan so that they can get connecting flights from those cities to return home.
Cell phone service was restored to the destination today, and there is now WIFI service at our Pacifica and Sunset Beach resorts. Please try to contact with your loved ones via these methods of communication.
If everything goes well for the destination, all of our resorts, including will be ready to receive guests starting October 1st
For guests scheduled to arrive in Los Cabos between September 17th and September 30th please reschedule for a later date. Please make changes to your reservation by contacting the channel through which the reservation was booked.
UPDATE: 9/16/14 – Hello all! We want to let you know that we are working very hard to determine a time frame as to when our Cabo San Lucas hotels will be fully operational again. At this point, however, it is too soon to officially establish this time frame. For those of you who have reservations for this week, we recommend you that reschedule your stay for later dates. Please make changes to your reservation by contacting the channel through which the reservation was booked. If you have reservations for September 22nd or after, please stay tuned and we will continue to update you through posts on this page.
Many of you have noticed that you have not able to reach anyone in the destination today. Unfortunately, the telephone and WIFI services have been down throughout Cabo today, but we would like to assure you that all of our guests are safe and sound, and all are being provided with food.
Regarding the airports, a definite date has not been announced for the Cabo International airport (SJD) to reopen, but current advice from airlines indicate that it may reopen around September 22nd for arrivals. Local news is reporting that, according to the Secretary of Tourism, the airport’s two terminals were damaged but the airport is operable. The smaller Cabo San Lucas airport (CSL or MMSL) is not operable and is reported to be closed until October 10th.
In the meantime, the Federal Government of Mexico has announced that there will be an air bridge to evacuate tourists and residents from Los Cabos. The Tourism Ministry has announced that the National Defense ministry, the Mexican Navy, and the Communication & Transport ministry will all be involved in the evacuation process. We will keep you informed as more information becomes available.
Lastly, for those of you who have shown concern about the locals, we have reports from emergency officials in Baja California that 135 people have been treated for minor injuries from flying glass or falling objects, but fortunately, there were no serious injuries or deaths. We sincerely appreciate your warm words of concern for all of our coworkers and guests, and we thank you for your understanding and your patience as we work to restore our services and operations. Please continue to check here for more updates.
9/15/14 – Thank you for all your good wishes and prayers. We would like to inform you that all guests and team members at the Pueblo Bonito Resorts are reported safe. Hurricane Odile has damaged some parts of our hotels but no structural damage was caused. We are working hard to help our guests and cleaning up any damages to restore services as soon as possible. Please stay tuned and we will keep you posted as more information comes available.
9/23/14 – RIU Hotels & Resorts has set reopening dates for its two hotels affected by Hurricane Odile, the storm which struck the Los Cabos region overnight on Sunday, September 14th. Riu Palace Cabo San Lucas Hotel will reopen its doors to guests on October 9th and Riu Santa Fe Hotel will reopen just a week later on October 16th.
9/15/14 – Riu Santa Fe Hotel and Riu Palace Cabo San Lucas Hotel have been strongly impacted by the passing of Hurricane Odile over Cabo San Lucas last night. Fortunately, all of our employees and guests are fine, and we have only suffered some damage to the properties. As a precaution, the authorities of Baja California have decided to cut electrical service, which is in addition to the suspension of the water supply due to the heavy rains. All of this is greatly hindering the efforts of our hotel staff who are working tirelessly and doing as much as possible to accommodate and care for our guests. At the moment, communication with the destination is complicated, but the authorities are already at work reestablishing all services. We appreciate your understanding and will continue to keep you informed. Update Tuesday, 9/16/14 – Communication with Los Cabos is still difficult because the telephone lines are down. We have been in touch with our colleagues, who have told us once again that everyone is fine, and they have given us the following information:
Hotel employees. We have 150 staff at the Hotel Riu Santa Fe and 120 at the Riu Palace Cabo San Lucas. Some employees left the premises yesterday to check whether their families were safe, despite the danger involved in travelling at the moment due to the floods. Many of them have returned to the hotels and others, who were not present when the hurricane hit, have joined their colleagues in looking after guests and in cleaning tasks. It is necessary to bear in mind that rooms are dispersed over large areas and that reaching each room is not an easy task.
Food and drink. At present there is both water and food for the hotel guests. With the support of the Civil Protection service, all measures are being taken to re-establish supply over the coming hours and days.
Additional teams on the way: Our Operations, Technical Services, Food and Beverage, Cleaning and general support teams are ready to leave from our hotels in Vallarta, Mazatlán and Guadalajara. They are just waiting for San José Airport to open so they can travel.
RIU is in constant contact with the local authorities and Civil Protection service. They are the experts on the ground, and are working to re-establish normality.
We appreciate your understanding during this difficult time for guests, the destination, the hotels, and all the staff working there.
UPDATE 9/18/14 – RIU Hotels & Resorts would like to inform you that as of this morning, Thursday September 18th, all guests of the RIU hotels impacted by hurricane Odile, both Riu Santa Fe Hotel and Riu Palace Cabo San Lucas Hotel, have been transferred to the airport where there are flights departing to different cities in the country. Given the extraordinary circumstances which this meteorological phenomenon has caused, we are pleased to report that there are no injuries among our guests and employees. In terms of physical damage to the facilities, a group of technicians from the hotel chain are at work in the destination assessing the properties. We appreciate your patience and understanding.
Update 10/11/14 – We would like to inform you that Royal Solaris Los Cabos reopening will be on November 15th, 2014..
Update 9/29/14 – At this time, Royal Solaris Los Cabos will keep closed during the entire month of October. We’re still working on a report of all damages, which we hope to finish next week. Once we have the final date of opening we will be notifying by this media.
Update 9/19/14 – We look forward to welcoming guests back to the destination very soon. At this time, Royal Solaris Los Cabos is closed and will be working normally between October 15 and November 1st, approximately. Updated information will be posted shortly.
UPDATE – 9/17/14: Once again thank you for all the support; we inform to everyone that today our guests have returned to their homes. We have already started working with enthusiasm to repair the damaged areas to welcome soon in your home away from home.
9/16/14 – We inform that Royal Solaris Los Cabos Resort will be closed until October 10th 2014 to repair the damaged areas due to the past weather phenomenon “Odile”. We suggest rescheduling your reservation.
Update 9/23/14 – The latest update: After getting a better look at the conditions of our hotel, Sandos has decided to set the reopening date for Sandos Finisterra Los Cabos to November 1, 2014. This new date is replacing our initial estimate (October 1)
UPDATE 9/19/14 – We are glad to confirm that, at this time, all the guests have already been evacuated from the hotel.
UPDATE 9/17/14 – We can confirm that all guests at the hotel are still in perfect health and have sufficient food, water and electricity. Although the regular power supply has been cut off by structural damages caused by the hurricane, the hotel has its own emergency generator along with enough fuel to keep it running normally as long as the situation remains the same. Telephone and internet communication are still not working properly, so you might have difficulty contacting the hotel directly. Today phone lines have been working on-and-off, and we are setting up a plan to allow each guest who has not done it yet, to call to their families. So we kindly ask you, if possible, not to call to the hotel to avoid blocking the lines. You will be contacted by your family/friends in the following hours if you have not been yet. However, we repeat that everyone at the hotel is in good shape, and we will continue to keep you in the loop on any developments that might occur. The hotel is certified by Civil Protection as a shelter, so it complies with all the safety standards required for such events as these. The guests are staying in the guestrooms, which are being kept in good conditions, while they wait until they can be evacuated. The authorities are already working together with hoteliers to set a plan that allows all tourists in the area to be evacuated in an orderly fashion. This plan will be announced by the Civil Protection authorities as soon as it’s ready, and we will keep you informed as soon as this happens. Thanks for your support during these days!
UPDATE: 9/16/14 – After the first 24 hours, there are still problems with power supplies as well as phone lines and internet conections so, unfortunately, it is not possible to talk to the hotel directly in this moment. Despite so, we can confirm that all the guests at the hotel are our priority. They all are safe and being taken care of and we are working hard together with the authorities and suppliers to recover the communications and supplies as soon as possible. At this moment, due to the communication problems, it is difficult to get official updates about the situation.As soon as we have more information about the evacuation plans we will share the news here.
Monday, 9/15/14 – In reference to the devastating news of the impact of Hurricane Odile last night, we wish, first and foremost, to confirm that the guests of Sandos Finisterra are safe and have access to basic services at the moment. We will share as much detail as possible once again as soon as possible.
UPDATE: Our staff is continuing to work with guests and local authorities to ensure the safety and comfort of those on the property. Guests who are currently on the Sandos Finisterra property will not be charged from this day forward. The hotel is no longer accepting reservations and all guests who are booked to arrive from today until Oct. 1, 2014 may change their reservations at no additional charge or be relocated to one of our other Mexican properties. For reservations made through an agency or wholesaler please contact them and they will provide you with the necessary information.
Update 10/02/14 – Thanks to the dedicated staff here, we are able to open our doors on October 11.
Update 9/30/14 – As you know, the destination of Los Cabos and Solmar Hotels & Resorts are working diligently to open the destination and hotel properties as quickly as possible following Hurricane Odile. I am pleased to share with you the following opening dates for each Solmar property: Grand Solmar Land’s End Resort and Spa will open on October 12, 2014; Playa Grande Resort and Spa will open on October 12, 2014; The Ridge Villas at Playa Grande will open on October 12, 2014; Solmar All Inclusive will open on October 12, 2014
Update 9/27/14 – We have a new opening date for the Resorts and those will be as follow: · Grand Solmar Lands End and Resort / Open by October 14th, 2014 · The Ridge Villas at Playa Grande / Open by October 14th, 2014 · Playa Grande Resort and Grand Spa / Open by October 14th, 2014 · Solmar All Inclusive / Open by October 14th, 2014
Update 9/22/14 – We are still in the process of conducting a full assessment of the aftermath of Hurricane Odile and will keep you updated. To ensure our luxury standards remain unaffected Grupo Solmar Hotels and Resorts has decided to close out all properties until Oct 22, 2014 once a complete assessment of the destination is performed. Please note effective immediately all reservations with travel dates Sep 14, 2014 to Oct 22, 2014 are cancelled for all our properties.
At this time we have limited access to emails and phones and we thank you in advance for your understanding, we will inform you shortly about the procedures to modify or cancel the reservations. We appreciate your support while we undertake this process, and we look forward to welcoming back our guests.
Update 9/18/14 – The Solmar properties are working with state and federal authorities to transport our remaining guests back home. At this time, as always, the safety of our visitors is our top priority. All guests that remain on property while waiting to be transferred are being tended to by our staff to make this process as comfortable as possible. At this time, all Solmar properties will remained closed until October 22. Our team is working on establishing working reservation lines to accommodate changes to existing reservations and we will be sure to post an update when that has been complete.
Thank you all for your support, thoughts and prayers. Please know that our priority remains the safety and comfort of all our guests throughout the Solmar collection.
Hotel management is currently surveying and assessing the damage to all properties. We will share more information once we have it but rest assured that Solmar will continue to provide the best service possible to the guests that remain with us during this time through our dedicated staff & management team.
Update 01/26/16 – the Resort is tentatively scheduled to reopen January 2017.
Update 4/13/15 – The Westin Resort & Spa Los Cabos had estimated a re-opening date of September 30th with partial inventory; however due to changes in the original restoration project and delivery dates of supplies and equipment, the Resort will reopen its doors totally renovated on March 1st 2016.
Update 1/30/15 -The Westin Resort & Spa, Los Cabos, which was impacted by Hurricane Odile will be undergoing a comprehensive restoration process of its guestrooms, public areas and restaurants and bars, and is expected to reopen on September 30, 2015.
Update 10/10/14 – The Westin Resort & Spa, Los Cabos, which was impacted by Hurricane Odile will be undergoing a comprehensive restoration process of its guestrooms, public areas and restaurants and bars, and is expected to reopen on March 1st, 2015. Our priority is to welcome guests back to the hotel as soon as possible, so they can experience and enjoy the brand new The Westin Resort & Spa, Los Cabos.
Update 9/29/14 – Sheraton Hacienda del Mar Golf & Spa Resort is pleased to announce that the hotel will re-open its doors on November 1st following the completion of incredible clean-up efforts and diligent maintenance work to restore the resort to its original splendor. The opening is scheduled as follows: The first phase will include 200 rooms as well as the pools, beach areas, the golf course and the Kids Club. The second phase will include the remaining 70 guest rooms and is expected to be completed by the end of November. De Cortez Restaurant will be opened at a later date, which is still to be determined.
Update 9/26/14 – The Westin Resort and Spa Los Cabos, is safe and working, after the Hurricane Odile hit Los Cabos last week, As you may be aware the destination suffered heavy damages from the winds and the water that came with the Hurricane Odile, nevertheless we can provide you with great satisfaction the following information: · The communications through Telmex has improved day by day, giving most of the people in Los Cabos at least the service of land lines and cell phones. · 11 of the 15 water wells have been restored providing water to at least 70% of the population and all the wells are expected to be restored by Friday. · 20 banks are now on service in Los Cabos and many more will be opening during this week. · The traditional Bisbee Fishing tournament in October and Los Cabos International Film Festival in November will take place in their planned dates. In regards of our Resort, The Westin Resort and Spa, we can inform that fortunately we have the full support and presence of the Corporate office of Starwood onsite. In this moment they Head Management is assessing all the damages of the Resort, with a very experienced and numerous team, in order to generate a plan for restructuring the property and be able to provide a final date for Re-Opening.
Update 9/24/14 – We would like to once again thank everyone for the support and feedback that we have received over these past days. The staff at The Westin Los Cabos and Sheraton Hacienda del Mar are truly moved by the messages of concern and appreciation from guests and their family and friends. During the last week, we have been focusing on supporting our associates. We have a team on the ground assisting associates and we are activating our global internal relief fund program to help them with their needs, both immediate and longer term. We have also undertaken a massive clean-up effort in order to accurately assess the damage and determine a repair and restoration schedule. It is still too early to confirm when the hotels will be re-opened, but as previously stated we do not expect this to be before October 31st. We hope to have an update to share soon.
Update 9/23/14 – Due to Hurricane Odile which came ashore at Los Cabos in Baja California on Sunday and Monday, September 14-15, The Westin Los Cabos Resort has sustained damage, and are unable to accept any new guests at this time. It is too soon to determine when the hotels will be fully operational but it is not expected until at least October 31.
UPDATE – 9/17/14 – We have received additional information that while a few guests at the Sheraton Hacienda del Mar were able to arrange transportation out of Los Cabos today, the majority will be leaving Thursday. A number of the guests are scheduled to be on different government flights Thursday to several different destinations. We will not have advance information on who is going where and when. The majority of guests will leave on a flight chartered by Starwood which will arrive in Toluca, Mexico, near Mexico City. We did receive confirmation that all of the guests from the Westin Los Cabos have boarded flights and departed the airport for various destinations in Mexico. We apologize for not having full information about the Sheraton earlier, but please understand that conditions are very difficult in Los Cabos without telephone or Internet service among other obvious issues. We know that families and friends are anxious, but know that all guests at the Sheraton remain safe and as comfortable as possible under the circumstances. We will provide updates as we get more information.
9/15/14 – Due to Hurricane Odile, which came ashore at Los Cabos in Baja California on Sunday and Monday, September 14-15, The Westin Los Cabos Resort & Spa, and the Sheraton Hacienda del Mar Golf Resort & Spa have sustained damage, and are unable to accept any new guests at this time. It is too soon to determine when the hotels will be fully operational, but it is not expected until at least October 31. Although the hotels are unable to welcome you during your planned stay, please know our team would be more than happy to help you make alternate arrangements. Starwood will also support any guests that would like to cancel their existing reservations by waiving all change or cancellation penalties for arrivals in the months of September and October. We look forward to welcoming you to The Westin Los Cabos and Sheraton Hacienda del Mar in the near future, and appreciate your understanding of the changes due to the recent hurricane.
NOTE: If you booked with Earth, Sea & Sky Vacations (CaboVillas.com), please contact us. If you booked directly with the resort, please contact them.
UPDATE: Guests from The Westin Los Cabos have been transferred to the Los Cabos airport for evacuation on government and military airplanes. We are awaiting details on our Sheraton Hacienda del Mar guests but understand that many if not all have also been also transferred to the airport. We will provide an update as soon as we have more information. Local management is at the airport with the guests and we are advised that embassy personnel are on hand to assist as well. Guests will be flown to different destinations. Please know that given the circumstances on the ground, including lack of phone or Internet service, we are not able to provide any details at this time. We are hopeful that guests will be in touch with families as soon as they can.
10/03/14 – We are happy to report that as of October 1st, all three of our Cabo resorts, Villa del Palmar, Villa del Arco and Villa la Estancia, are functioning at 100%.
Update 9/18/14 – In the aftermath of Hurricane Odile, solid progress is being made every day. Although communication with Cabo in general remains very poor, the government is working to improve the situation. We thank all our members and guests for your patience and understanding as we work with the authorities to get Los Cabos up and running as quickly as possible. All the Los Cabos resorts (Villa del Palmar, Villa del Arco, Villa la Estancia) are in very good condition with no injuries reported. We have electricity (through the generator on the resort), water, and sufficient food supplies for all members and guests at the resort. Our first 300 guests have been transported home through a coordinated effort by the resort and government authorities. Over the next 48 hours all guests will return home. The official information is that the airport will start receiving inbound guest in Cabo on the 27th of this month.
It is a slow but steady process of recovery for city services; the government’s top two priorities are: 1) repair and delivery of electrical service (1,500 federal electric company employees have arrived and a barge has delivered poles, towers, and cable supplies to do this work), which will take 15 days, and 2) restoration of the water supply. The government has shipped self-contained generation plants to re-establish the water supply over the next few days. The infrastructure for water distribution is intact; now it is just an issue of electricity to power the pumps.
UPDATE 9/17/14 – We are happy to announce that our Cabo Resorts, Villa del Palmar, Villa del Arco and Villa la Estancia, suffered very little damage during the recent hurricane. We have been working quickly, we have reopen most of our restaurants and making sure the remainder of the facilities are intact and fully functioning. We are very lucky to have had an amazing group of staff and guests who worked together to make sure everyone was safe. Currently, we have electricity, running water, food and beverages. We will keep you posted with any further developments or details as they become available.
9/15/14 – Thank you all for your support and concern for our guests and coworkers in our Cabo Hotels. We are glad to report only minimal damages, and thankfully everyone is ok. Our three Resorts remain a safe environment for everyone, with basic electric power (supplied by our generator) and water on the facilities. One of our restaurants is fully operating and providing all the meals needed. The airport is not functioning and Cabo San Lucas is damaged. However, The worst part is over so there’s no need to worry.
Thank you for your prayers we are ok our hotel has minimum damage. We will back in business in Oct 1st.
Pisces Sportfishing Pisces reports that their fleet suffered absolutely no damage and their crews are eager to get out and fish.
Bisbee’s Black & Blue / Offshore Tournaments
The Bisbee tournaments will take place as scheduled, Oct 17 – 25.