Meet Our Team!

We're proud of the incredible people who make up our family! Every member of the CaboVillas.com team is dedicated to sharing our love of Los Cabos and our commitment to providing the absolute best customer service you could expect! Specializing in Los Cabos travel for over 30 years, we remain a family-owned business and the local expert.

Contact us to plan your Cabo getaway   |   About Us   |   Why Vacation With Us

Michelle
Chief Executive Officer

Michelle Hoffman

As the co-founder of our company, Michelle's strategic management has been fundamental to our development for decades. In 1993, she met Don Hirschaut (subsequently her beloved husband of many years), and their shared forward-looking vision guided company expansion. Today, Michelle's leadership continues to steer the company through exponential growth, with a focus on exceptional experiences for our clients, cutting-edge technology, and operational efficiency. Michelle is passionate about ecotourism, creative problem-solving, and building a supportive, innovative workplace.

"After over 30 years in business, it's dynamic to be at the helm of a well-established travel company that's recognized as the leader in the Cabo market. Our team is committed to offering outstanding service, impeccable accommodations and the opportunity to experience an unparalleled vacation experience. The diversity of Los Cabos makes it a great destination for everyone. We love sharing the unique beauty of this incredibly special part of the world."

Michelle is a devoted environmentalist and world traveler whose passion for exploring began during her childhood. In 1991, she traveled through Baja with a 4-wheel drive vehicle and kayaks and mountain bikes—igniting her life-long love for the region. In her free time, she practices yoga, backpacks, mountain bikes and spends time with her children creating new vegan recipes.

Rick
Vice President

Rick Allen

Rick originally joined our team in 2005. With over 20 years of leadership experience spanning five industries; including retail, customer service, production and distribution, Rick's strategic vision, creativity, analytical market research and forward-thinking emphasis on technology keeps CaboVillas.com on the leading edge of the vacation rental field. In an industry that is constantly evolving, Rick's leadership in innovative tactical growth allows us to offer our guests and stakeholders the best value and service. Rick holds a Bachelor Degree in International Affairs and Commerce and an MBA in Marketing.

"For me Cabo represents the best of all worlds - you can go from relaxing days on secluded beaches to the fun-filled nights of downtown. Cabo can be almost anything you want to take away from it; the choice is really yours."

Rick is an avid traveler, having lived in France, Ireland and Germany and visiting over 25 countries. He likes to spend time with his kids at the beach, drawing/painting/illustrating, and running.

Julie
Vice President of Sales

Julie Byrd

Villa Rental ExpertJulie Byrd has been with the company for nearly 2 decades and oversees client service, resort and villa owner relationship management and sales. Having worked in the travel industry for 30 years, Julie knows the ins and outs of providing exceptional vacation services intimately. In fact, she's been recognized for her skill and professionalism by Condé Nast Traveler repeatedly as one of the leading villa rental specialists in the world. She's also been listed on the "WOW List of Trusted Travel Experts" by well-known luxury travel advocate, Wendy Perrin. Her creativity, energy and enthusiasm for Los Cabos is readily evident to everyone she meets. Julie also is personally available to address in-travel service requests 24/7 as part of her dedication to providing a perfect vacation for every client.

"I made travel my career because I feel that providing outstanding vacations makes the world a happier place. Generally, people who have great vacations carry that happiness with them for at least a year…or until their next vacation! We like to provide an excellent experience so that they come back to real world relaxed and happy."

Julie is the definition of "life of the party," a wine connoisseur and mom to a very rambunctious pup named Rocco.

(831) 768-8037

Julie on Twitter | Julie's Insider Tips for Cabo

Lisa
Controller

Lisa Johnson

Lisa is an integral part of our executive leadership team, overseeing our day-to-day financial operations in the accounting department. With the company for over 8 years, her in-depth expertise, professionalism and friendly demeanor make her an indispensable part of our team. Lisa's attention to detail, financial analysis, strategic planning and diversified experience allow her to generate maximum benefit for our company. She plays a crucial role with the rest of our executive leadership team to ensure the continued growth and success of CaboVillas.com, including maximizing value for our partners.

"I love working for a business with such a well-established history and excellent reputation in the travel industry. We strike a winning balance of industry expertise, valuing our employees, and a unwavering emphasis on customer service for both our guests and our travel partners. Plus, Cabo is such a fun destination to be promoting."

On her free time, Lisa is an awesome mama to two adorable kids.

Jessica
Sales Manager

Jessica Felts

After graduating from Cal Poly with a degree in tourism and recreation, Jessica worked for years at a coastal resort doing everything from sales to wedding planning. After many years as a very successful sales agent with our company, Jessica now leads our expert team of Cabo Specialists to ensure guests enjoy incredible vacations.

"Nothing beats the satisfaction of a client that is happy with your service 100%."

Jessica loves living in the Santa Cruz, CA area because of all the opportunities for outdoor fun. She is an active runner and paddle boarder.

Ercilia
Senior Marketing Manager

Ercilia Medeiros

Ercilia has an extensive background in marketing communications, content writing, project management, and graphic design. A valued member of our team, Ercilia has been with the company for over 10 years and oversees our external brand messaging, including serving as the primary writer and editor for our annual Los Cabos Vacation Guide, coordinating our email campaigns, blogging about Cabo, overseeing our social communities including Instagram, Facebook and Twitter, and developing exciting new web content to promote the beautiful vacation destination of Los Cabos. She loves sharing our team's extensive regional knowledge with our communities and clients. Ercilia is a graduate of the University of California, Santa Cruz.

“Los Cabos is an incredibly fun destination to sell, with gorgeous vacation properties and a different celebrity sighting every week! Cabo offers the ideal blend of spectacular natural beauty and luxury amenities.”

On her free time, Ercilia loves to paint, hike, hang out at the beach, and enjoy time with her daughter and husband.

Kimberly
Cabo Specialist

Kimberly Zamora

Kimberly offers fun-loving energy and helpful professionalism to our clients. Born in Southern California, Kimberly has also lived in New Mexico and Sacramento before moving to the Central Coast.

"Who doesn’t love talking about Cabo all day? I feel planning a wonderful vacation with our clients is very fulfilling."

Kimberly is an empty nester with two wonderful grown kids. She enjoys running by the beach, spending time with friends, cooking and secretly loves junk food.

Read Kimberly's Cabo Trip Report

Contact Kimberly to Book Your Getaway: (844) 252-0506

Alexandra
Cabo Specialist

Alexandra Koenig

Alex comes to our sales team from a background in hospitality sales working at a beautiful resort on the California coastline. She has a passion for travel, especially to places by the ocean which makes working at CaboVillas.com a perfect fit! In her free time Alex loves all things outdoors and enjoys being in the sunshine, whether it’s hiking in the woods or swimming in the sea.

Contact Alexandra to Book Your Getaway: (844) 833-2211

Amber
Cabo Specialist

Amber Horowitz

As part of our sales department, Amber brings a fun-loving spirit to the team. She loves the travel industry, Mexico and working in a vibrant environment.

"I'm a huge lover of Cabo which has come to feel like a second home. I love how the small town feel lends itself to an easy and carefree vacation where you can access everything you want within a short walk or drive."

Amber loves playing guitar, attending live music events, traveling and hanging out around a river or lake.

Read Amber's Cabo Luxury Trip Report!

Contact Amber to Book Your Getaway: (888) 976-0472

Beth
Cabo Specialist

Beth Orr

A sales professional for 25 years, Beth's experience ranges from travel, advertising, and the medical field. She loves that her career has given her the ability to enjoy a wonderful life/work balance -- with free time to do her favorite things, including traveling. Beth loves being part of a team that helps people plan the happiest moments of their lives.

"One of the reasons I love Cabo is how easy it is to get to! While I do love exploring far and wide – I also love quick travel times. Cabo is just a short flight away. In no time I am in a very beautiful and fun country."

In her free time, Beth enjoys gardening, spending time with her family, and discovering new towns, mountains, beaches, wineries, and breweries.

Contact Beth to Book Your Getaway: (855) 627-7231

Hazel
Cabo Specialist

Hazel Fraga

Hazel has worked in the hospitality industry for over 15 years. A goal-oriented business developer, she's been involved in resort openings and rebranding initiatives for luxury brands.

"Cabo is a paradise where the desert meets the ocean ༄ simply No Bad Days."

Hazel is a fully bilingual and bicultural conservationist and environmental advocate, with a full-time residency in Los Cabos for 11 years.

Contact Hazel to Book Your Getaway: (866) 544-5290

Gabriella
Marketing Assistant

Gabriella Buchanan

Having graduated from Florence Design in Italy with a background in Marketing and Design, Gabriella brings creativity and organization to the table. As a seasoned traveler, she loves the thought of being able to help create exciting and lasting memories in one of the places near and dear to her heart and that her own family has chosen to call Home.

“Los Cabos has not just been a gorgeous vacation destination but a beautiful second home for my family for over a decade. Whether it’s the delicious food at my favorite restaurant Chamuyo, walking along the pier where you can observe seals up close, or strolling along the beach with that stunning view of the waves crashing against those famous arches, it’s a vacation that will always have my heart; a place I will choose time and time again.”

Gabriella’s passion is creating music and art with love and a whole lot of coffee. Her ideal date is sushi and a sunset by the ocean. We know…whatta hipster.

Julianne
Los Cabos Destination Director

Julianne Warriner

With a long background in hospitality, Julianne is the head of our Los Cabos concierge team and an indispensable part of the ESSV family. Julianne and her team make sure our guests are well cared-for from the moment they arrive at their villa rental and throughout their stay, addressing any concerns, and helping plan activities and catering. Julianne is also the head of A Matter of Taste Catering, one of the area's leading in-villa catering and event planning companies.

"I can't think of any place I'd rather live than Los Cabos. Being part of the ESSV family means I get to share my love for the destination with happy visitors."

Originally from Canada, Julianne has lived in Los Cabos for 15 years. She loves the beautiful Baja weather and her latest passion is stand up paddle boarding—she gets out almost every weekend on those pretty Los Cabos waters. She also really likes small cuddly dogs.

Giovani
Destination Specialist Manager

Giovani Barrios

Giovani was born in Morelia Michoacán. Growing up in a popular tourist city with vast cultural diversity and of such historic importance to the country of Mexico, Giovani was drawn to the tourism sector. He studied Travel and Tourism at the University of Sciences in Michoacán. In 2006 Giovani came to Los Cabos on holiday and, as he tells it, nearly 9 years later he feels like he’s still vacationing! Prior to joining our Earth Sea & Sky Vacations team, Giovani worked in the hospitality and customer services department of the Gran Regina for 8 years. He spends his free time with his family and he loves to snorkel.

Rodolfo
Destination Specialist

Rodolfo Ramirez

Born and raised in Cabo, Rodolfo is a lifelong resident who has worked with our team for many years and is one of our top go-to people on the ground. Prior to joining our team, "Rodo" worked several years for some of Los Cabos finest hotels, making him one of our most knowledgeable Cabo experts. When not helping our clients with their concierge needs, he enjoys spending his free time with his wife and beautiful baby daughter.

"I love living and working in Cabo and I get great satisfaction helping our clients enjoy their vacation to the fullest! "

Always a favorite with our clients, Rodo is also a talented jack of all trades and can fix almost anything he gets his hands on!

Hector
Destination Specialist

Hector Campa

While Hector was born in Mexico City, ever since his parents came to visit Los Cabos for the first time in 1987 they wished to return and make the destination their home. That dream came true in 1998 when Hector was 14 years old. Hospitality is his passion and Hector has worked in numerous local hotels including Solmar, Playa Grande, Marquis Los Cabos, Westin and Grand Regina. He has held many different roles in customer service with a focus on developing his career in hospitality.

"It is a big satisfaction for me when I see people smiling and enjoying their vacations in Cabo!"

Hector likes to travel around México and loves to visit the Pueblos Magicos to learn more about and enjoy traditional Mexican culture.

Angel
Destination Specialist

Angel Campa

I was born in Mexico City but I decided to come to Cabo for an adventure... and I am still on one! I studied Industrial Management and I thought I would be working behind a desk. When I started to work in customer service, I knew I was made for it and decided to be with the best! I have more than 13 years of experience in customer service, 6 of them with the One&Only Palmilla and 4 with Diamante Golf Course - both at the top on of their own markets and now with CaboVillas.com, which is at the top, too!

"It is really gratifying to see the client's sincere and big smile at the end of the day."

My hobbies are martial arts, boxing and spending time with my kids (both boys) - they teach me a lot of things!

Ivan
Destination Specialist

Ivan Barrios

Born in 1980 in Guadalajara, the land of mariachi and tequila, Ivan has lived in different parts of Mexico. With a degree in tourism specializing in food and beverages, Ivan loves sharing his knowledge of how to enjoy Mexico and Los Cabos with our guests.

I love being a concierge and helping new friends and family have amazing vacations in Cabo. I specialize in picky people; Los Cabos has everything you to make your vacation the best!

Ivan is happily married, with a daughter, two boys (and one golden retriever). Ivan has lived in Cabo since 2007 and loves tacos, tequila and pozole ("you can also kill me with chocolate"), the ocean, kayaking, snorkeling, fishing, motorcycles, and hopes one day to sail in the ocean.

Luis
Destination Specialist

Luis Alcantar

Luis was born in a small town in Guanajuato, Mexico and then moved with his family to Illinois at the age of 8 where he resided for 16 years. Having attended high school in the United States and college classes at Spoon River College, Luis is fluent in English. Eventually, Luis made his way to Los Cabos where he began his career in the hotel industry. Immediately, he knew that hospitality and customer service were a perfect fit for him. Luis has worked at numerous resorts in Los Cabos, including the Grand Regina, Secrets Puerto Los Cabos and Cabo Azul Resort & Spa. He is happy to have joined our team of destination specialists where he can deliver personalized service to our guests.

“It is really gratifying to me when our guests leave with a great big smile on their faces and don't want to leave because they fell in love with our destination and our service.“

On his free time, you’ll find Luis spending time at the beach.

Pablo
Destination Specialist

Pablo Orozco

Pablo joined our team to provide our villa guests with exceptional service throughout their stay. Committed to professional, attentive and friendly service, Pablo enjoys welcoming visitors to enjoy the beauty and fun of Los Cabos. Pablo was born in Morelia Michoacán, Mexico. After working as a paramedic for 14 years and studying for a degree in English, he later traveled to Los Cabos where he began his career in hospitality, food & beverage, and customer service.

"I love seeing my clients happy and making their vacations unforgettable!"

On his free time, Pablo enjoys riding horses, motorcycles, working on boats and cooking.

Morgan
Reservations Support/Contracts Manager

Morgan Findsen

Morgan has been with ESSV for 13 years and oversees our Contracts and Support Team. Morgan's professional skills help ensure our resort and villa partnerships are a success. Personalized, friendly and professional attention is at the cornerstone of her service.

“Cabo has something for everyone...regardless of your age. You can take a nice relaxing vacation with your family or go out for a wild night with your friends. If you are fishing, golfing or on spring break – Cabo is the perfect destination.”

Besides being an indispensable part of our family, Morgan loves to spend time with her family and is currently working on her Business Degree.

Allison
Quality Control

Allison Solano

Allison's been a key member our team for over 15 years. Her role in quality control for the Sales Support Department ensures that our guests' reservations are in order well before they leave. Her keen eye for detail is part of the reason our clients enjoy amazing vacations in Los Cabos.

"My dream vacation in Los Cabos? Villa Tranquilidad would definitely be my top pick."

When she's not working, she's spending time with her family, including watching her son play baseball, taking the kids camping, barbecuing or fishing.

Monica
Sales Support Assistant

Monica Rios

Having been with our team since 2008, Monica assists our sales team with a host of administrative and client support duties. Having previously worked in sales for a prominent radio station as well as accounts receivable for a real estate firm she easily transitioned to the more laid-back atmosphere at ESSV.

“I really enjoy working at ESSV because its fulfilling to know I'm helping people plan the vacation of a lifetime. And, I especially like working with our great team. Los Cabos is a beautiful destination!”

Tish
Customer Service Representative

Tish Mello

After having been a retail manager for 6 years, Tish joined our team with a finance degree. Tish grew up in the Aptos, CA area and brings a friendly demeanor and attention to detail to our team. As a Customer Service Representative, she is dedicated to providing outstanding professional service to our guests and colleagues to ensure a great experience.

Tish loves limonadas, beaches and sunshine - making Cabo the perfect match!

Miranda
Reservations Support Assistant

Miranda Hawley

This is Miranda's second time with our team. Previously a sales agent with us, Miranda took some time away to raise her young boys. Having always loved travel, Miranda missed being part of our team and recently came back - this time in a support role for our sales department.

When she's not working here, she loves being outdoor and exploring.  She loves travel, whether it’s a little road trip or a big time adventure!  Spending time with family and friends is at the top of her list! 

Geneva
Contracts Assistant

Geneva Ramos

Geneva works diligently with the Sales Support team helping them fulfill crucial tasks behind the scenes to ensure our clients enjoy great vacations and that our business runs smoothly.

“I was originally attracted to this position because the company specializes in Cabo. Who doesn't love Cabo!?”

In her free time, Geneva loves to play sports, restore furniture and bake for fun.

Alex
Sales Assistant

Alex Magierski

Alex supports our Sales Department with the many details that allow our clients to enjoy amazing vacations. Alex comes with a diverse background, including studying theoretical physics (she loves all things science), having worked as a producer in live production, in sales and project management for residential audiovisual control systems, as a marketing director, and managing several apartment communities.

I love people, and I love designing experiences that bring people together for their most treasured and lasting memories!

Alex has traveled to 13 countries and all 48 continental states. (she used to travel with a circus)! She's a huge animal lover with three dogs, two cats, a horse, and a Texas Spiny lizard. In her free time, she loves doing anything outdoors and playing music.

Crystal
Bookkeeper

Crystal Meihl

With an extensive background in the travel industry, Crystal joined our team with impressive expertise planning Mexican vacations for clients. Her attention to detail is an extremely valuable asset for our team. She now serves as Bookkeeper in our Accounting Department.

"I love that we specialize only in Los Cabos and that the company is family-owned."

Crystal enjoys spending her time with her family, going to the beach, bowling and traveling to new destinations.

Ben
System Administrator

Ben McCord

Being home grown in Santa Cruz county has afforded Ben the best of both worlds – an easy trip to the beach or the redwoods! Ben graduated with a degree in Networking and System Administration. He joined the CaboVillas.com team after working as a system administrator in Santa Cruz for 3 years. Ben has discovered international travel more recently and is itching to explore more. His energy and professionalism have him excited to work with such an excellent team.